**Date**:Aug 27, ****
**Location**: Mexico DF, MX
**Company**:Bentley Systems
Technical Support Engineer
**Location**:This role is available as a hybrid or fully remote in Mexico.
The Technical Support Engineer will be primarily responsible for delivering technical assistance related to Bentley's Offshore Structural Engineering software, SACS.
**Responsibilities**
- Troubleshoot and resolve users' issues quickly and accurately, thereby driving user satisfaction and usage
- Help in developing the product by conveying user feedback to the product team through logging of bugs/enhancement requests
- Coordinate with Development, QA & Product Management teams to prioritize bug fixes
- Create knowledge articles, edit existing articles to keep them current, and use those to support users
- Test a product or a feature before a release
- Carry out on-site/web-based technical presentations to users
**Qualifications**
- Bachelor's degree i...