We are seeking a **Technical Support Engineer** with a strong focus on **hardware support** for enterprise-grade servers within hyper-converged infrastructure environments. This role involves providing remote assistance to **field engineers** during hardware replacement activities for servers managed by a **Nutanix cluster stack** , as well as handling support tickets related to hardware issues.
You will be responsible for accurately framing problems, troubleshooting hardware issues, and engaging additional technical resources as necessary.
About the Team
+ Act as the primary technical escalation point for hardware-related support cases from global customers. + Troubleshoot complex issues involving servers, storage and networking. + Collaborate with engineering and vendors for hardware failure analysis and RMA investigations. + Perform in-depth log analysis, firmware validat...