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Technical Support Engineer

Hospitality Full Benefits Career Growth
Company

Fortinet, Inc.

Location

ciudad de méxico, Mexico

Posted

June 04, 2026

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About This Opportunity

Skills & Qualifications



  • Typically requires field sales experience

  • Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company.

  • Understanding of TCP/IP, routing protocols, L2/L3 switches

  • Security product's firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning

  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.

  • Ability to speak Portuguese is a plus or learn within 1 year.

  • An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.


Job Duties and responsibilities



  • Advanced troubleshooting on the full range of Fortinet products

  • Collection, analysis and change recommendations of...