Skills & Qualifications

• Typically requires field sales experience


• Areas of TAC (Technical Assistance Centers), NOC (Network Operation Centers), SOC (Security Operation Centers), GSC (Global Service Center) with a networking/security company.


• Understanding of TCP/IP, routing protocols, L2/L3 switches


• Security product's firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning


• Previous call center experience, preferably supporting data networking products and/or security products is desirable.


• Ability to speak Portuguese is a plus or learn within 1 year.


• An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.

Job Duties and responsibilities

• Advanced troubleshooting on the full range of Fortinet products


• Collection, analysis and change recommendations of...