Our client is a globally connected technology organization offering cloud‑based solutions and workforce services across 170+ markets. They provide scalable platforms, compliance‑ready systems, and localized support to help businesses expand internationally.

Responsibilities

• Complex Incident Management: Act as the final escalation point for L1 issues. Lead troubleshooting of high‑priority (P0/P1) incidents involving complex hybrid cloud architectures.
• Product & Engineering Synergy: Provide deep‑dive technical insights to R&D teams, influence product roadmap by identifying systemic architectural flaws and proposing optimization solutions.
• Customer Success & Risk Mitigation: Conduct proactive technical audits and architectural reviews for Key Accounts (KA), design high‑availability (HA) and disaster recovery (DR) strategies.
• Knowledge Empowerment: Create and maintain high‑quality technical documentation, troubleshooting playbooks...