Engage is looking for a Technical Support Engineer focused on delivering exceptional client service and technical assistance. This position emphasizes incident management and resolution skills.
In this role, you will partner with Operations Management to facilitate technical support and enhance service delivery. You'll serve as the first point of contact for clients seeking assistance, managing ticket queues, and performing root cause analyses. Your skills in prioritization and incident escalation will ensure effective solutions and satisfaction.
Key Responsibilities:
• Manage incidents and escalations through Engage ITSM
• Conduct analyses and propose preventive measures
• Document and qualify customer-reported issues clearly
• Provide technical advice on available systems and products
• Support service requests related to various technologies
Requirements:
• Bachelor’s degree in a relevant field
• 1-2 years of technical support experience
• Familiarit...