Provide comprehensive technical support services to the Client’s internal customers and service providers.
Assess reported issues and work directly with Client’s service providers for escalation and timely issue resolution.
Effectively communicate with Deskside Supervisor regarding asset management and break/fix processes.
Effectively communicate with the Deskside Supervisor regarding any Help Desk related issues or processes. Provide setup and support services for conference rooms.
Follow established Asset Management processes.
Report any potential problem cases to the Deskside Manager. (Build a “proactive” environment)
Perform IMAC-related tasks as assigned.
Effectively consult with the Deskside Manager on any cases where high-level technical support is needed.
Replicate and resolve customer incidents in the software & hardware environment.