Become a Technical Support Analyst at UnionWare in Winnipeg, focusing on client support and software problem-solving. Provide technical assistance and enhance client experiences through proactive communication and support.
With 2+ years of software support experience, you will lead ticket management and gather functional requirements from clients. This position involves rigorous troubleshooting and collaboration with developers to ensure deliverables align with client expectations and SLA requirements.
Key Responsibilities:
• Oversee full-cycle management of client support tickets
• Gather and translate client functional requirements
• Identify and troubleshoot technical issues in software
• Use SQL for data analysis and minor adjustments
• Create test plans for quality assurance processes
Requirements:
• Minimum 2 years in helpdesk or software analysis
• IT degree or equivalent job experience
• Proficiency in Agile and Scrum methodologies
• Knowledg...