Join WBM as a Technical Support Analyst, delivering exceptional level 1 support in a vibrant Service Desk environment. Provide stellar assistance through phone, email, and chat.
As a Service Desk Analyst at WBM, your focus will be on enhancing the customer experience across various channels. This role demands strong triage and problem-solving skills while working closely with technical teams. You'll manage service requests from receipt to resolution, ensuring quality communication and knowledge retention.
Key Responsibilities:
• Provide support for technical inquiries using multiple contact methods
• Execute triage and diagnostics to assess user needs
• Collaborate with specialized 2nd and 3rd level support teams
• Engage in knowledge management and process improvement
• Track incidents and ensure effective resolution
Requirements:
• Excellent customer service and problem-solving skills
• Strong verbal and written communication abilities
• Service desk ...