Pangea (formerly GST AutoLeather, Inc.) is one of the world's leading suppliers of leather upholstery for automotive seats and headliners, supplying many of the world's leading original equipment manufacturers, including Toyota, Honda, Nissan, GM, Stellantis, Volkswagen, and BMW, among others.
Job Objective: Technical Support Analyst seeking to leverage troubleshooting expertise, system support knowledge, and customer service skills to deliver efficient IT support and maintain reliable technology operations.
**Responsibilities**:
- Execution and compliance with the **computer equipment maintenance plan**.
- **Analysis, diagnosis, and on-site resolution** of end-user desktop issues.
- Collaboration with **network administrators and technicians** to ensure the efficient operation of the computing environment and desktop equipment.
- Provide **technical support and configuration** for computer equipment and mobile devices.
- Proper **management and administration of c...