Compugen is seeking a Technical Support Analyst to deliver exceptional helpdesk services and resolve user issues. Perfect for adaptable candidates with strong customer interaction skills and technical expertise.
In this role, you will be responsible for troubleshooting applications and hardware issues while providing polite and effective support. The Helpdesk Support Analyst position requires full-time availability, including weekends and evenings, and a commitment to a superior customer service experience. Your role will be vital in assisting users via telephone, email, and web-based support channels.
Key Responsibilities:
• Deliver helpdesk support to users through multiple communication channels
• Resolve Level 1 technical issues related to hardware
• Communicate solutions clearly and effectively to users
• Escalate complex problems to higher-level support
• Keep a record of resolved issues for future reference
Requirements:
• 1 year of experience in a cus...