About the team: Reporting to the Technical Support Manager, Cova’s Technical Support team is a group of passionate, detailed, and technically driven people.

We love solving our partner’s and customer’s problems and creating great experiences.

About the role: As a Technical Support Agent part of the Cova Support team, your role is to provide excellent customer service by answering a range of inquires via phone, chat, and email.

Knowledge of Cova’s platform is paramount in answering simple product related questions, as well as troubleshooting and solving more complex problems.

In this role, you will be the first point of contact for our customers and must always lead with the best foot forward to provide a great experience.

This position requires availability for early mornings, evenings, and rotating weekend shifts.

Salary: $52-57K Annually What you’ll be doing: Manage a multi-queued ticket syst...