Boldr – Technical Support RepresentativeOverviewBoldr is a B‐Corp focused on delivering world‐class client experiences.The Technical Support Representative provides hands‐on troubleshooting, feature explanations, and best‐practice guidance to customers, partners and colleagues.ResponsibilitiesInstall, modify, and repair computer hardware and software systems.Resolve tickets, troubleshoot technical and process issues, and maintain productivity.Test computer components for functionality and compatibility.Design and implement networks.Consult users to determine hardware and software needs; assist with orders.Train users through videos, manuals, and digital instruction.Perform software, network, and database performance tuning.Document updates and maintain knowledge base.RequirementsCurious, authentic, analytical, and client‐focused.Experience in technical support (installing software, troubleshooting bugs).
Intermediate knowledge of web‐based and mobile apps.Strong conflict resolut...