Puebla, Mexico

• Coordinate Onboarding: Assist with the logistics of new employee onboarding, including scheduling and preparing materials.
• Support New Hires: Assist with onboarding activities, providing guidance and technical support to new hires throughout the process.
• Offboarding Support: Assist with offboarding processes, including account deactivation, equipment retrieval, etc.

• Tier 2 Support: Handle technical escalations and more advanced inquiries beyond the skills of Level 1 support.
• Issue Resolution: Troubleshoot hardware and software issues, providing timely solutions to end‑users.
• Documentation: Maintain accurate records of support requests, resolutions, and knowledge base articles.
• Collaboration: Work closely with Level 1 support and other IT teams to resolve complex issues.