Elevate your career as a Customer Support Technical Specialist III at Dayforce in Canada. This role focuses on delivering expert business-to-business application support for the Dayforce Time & Attendance system.
As a key member of Dayforce, you will interpret client requests and provide effective problem resolutions. Your strong technical and functional skills will enable you to champion client priorities while interacting closely with client administrators and internal teams. You will also use a project management approach to meet deadlines and enhance client satisfaction.
Key Responsibilities:
• Respond to incidents within client-driven SLAs
• Manage workforce management system configurations
• Collaborate with clients to enhance product performance
• Document software defects for analysis and resolution
• Produce training materials and provide proactive support
Requirements:
• Excellent command of oral and written English
• Proficiency in Microsoft Off...