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Technical Operations Manager

Hospitality Full Benefits Career Growth
Company

SAP SE

Location

montreal (administrative region), Canada

Posted

June 04, 2026

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About This Opportunity

Technical Operations Manager – CX

Key Responsibilities & Tasks

  • Onboard customers with their cloud solutions in CX Cloud Operations Unit
  • Assist customers with incidents resolution and escalations
  • Support internal stakeholders to provide technical expertise around customers’ landscape
  • Safeguard surge events for cloud customers
  • Manage internal projects and initiatives for features updates or upgrades
  • Collaborate with other SAP teams to ensure customer satisfaction
  • Ensure compliance in service delivery, operability and supportability
  • Deliver external or internal reports upon required assignment
  • Self-education in cloud technologies and AI

Key Tasks and Skills

  • Technical Operation, Change & Escalations Management
  • Has a good understanding of the technical operatio...