The Technical Operations Engineer is responsible for assisting the Operations Management in maintenance, management and delivery of best-in-class technical and client support services. The Technical Operations Engineer acts as the primary support function for internal teams and external clients, resolving issues in person or with the support of the operations and development teams. The Technical Operations Engineer’s scope of responsibilities includes incident management and prioritization of tasks within the production systems and clients. The Technical Operations Engineer must be able to efficiently manage time and prioritize and/or elevate technical issues for a prompt closure.

RESPONSIBILITIES

Manages ticket queues and incident escalations reported via the Engage ITSM and monitoring systems.

Assists in conducting root cause analyses for incidents and proposing preventive measures.

Performs daily prioritization tasks, ensuring the right things are...