Join the team as a Technical Diagnostic Account Manager for our Eastern Quebec territory, where you will ensure the successful installation and utilization of diagnostic equipment. Focus on enhancing customer service and technical support.
You will manage all aspects of client interactions within your territory, focusing on installation, training, and seamless connectivity of diagnostic devices. Your comprehensive understanding of veterinary operations will drive effective onboarding and ensure that clinics maximize their application of our solutions.
Key Responsibilities:
• Manage customer needs through on-site and remote support
• Facilitate the installation and setup of diagnostic equipment
• Conduct training sessions to educate clinics on product use
• Collaborate with business units to optimize customer experience
• Maintain and report on budget and customer interaction records
Requirements:
• Relevant qualification in biological sciences or veterinary t...