Enhance client satisfaction as a Technical Customer Support Specialist at AppDirect. Engage with customers through Zendesk, troubleshoot issues, and ensure excellent service quality.
AppDirect seeks a skilled Technical Customer Support Specialist with at least two years of experience in software support. This role emphasizes outstanding customer service, effective communication, and the ability to resolve conflicts constructively. You will be proactive in maintaining knowledge bases and ensure timely resolutions aligned with service level agreements while advocating for customer needs.
Key Responsibilities:
• Interact with customers and partners via email
• Troubleshoot and propose solutions for technical issues
• Maintain internal knowledge bases for accuracy
• Communicate effectively with team members and stakeholders
• Meet SLA requirements for response and resolution times
Requirements:
• 2+ years of software support experience
• Excellent written comm...