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About this role

We are recruiting for a Technical Customer Support, Security to join our Technology team in Burnaby or Victoria.

**This is not an IT role**

As a Technical Customer Support professional, you play a key role in ensuring efficient, customer focused delivery of Security Technology Service operations. You manage incoming service requests, triage and schedule work, dispatch technicians, coordinate communication with internal and external stakeholders, and support documentation, billing, forecasting, and overall service excellence from first contact to completion.