Drive customer success in a tech-savvy role as a Technical Customer Support Representative at AppDirect. This position emphasizes troubleshooting and proactive solutions for customer needs.
Joining the PartnerStack Customer Success team, you'll assist our customers and their partners in optimizing their use of our platform. Your role will involve thorough investigations to identify technical issues and collaborating with teams to elevate and resolve them efficiently while enhancing customer experiences.
Key Responsibilities:
• Engage with clients via email through Zendesk
• Proactively troubleshoot and identify solutions to issues
• Clearly communicate and document support interactions
• Maintain and enhance internal resources for support
• Ensure customer satisfaction through timely resolutions
Requirements:
• 2+ years in software support, ideally in startups
• Outstanding written communication skills
• Positive conflict resolution skills to enhance cu...