Act as a liaison between clients and the laboratory as follows:
Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.
Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI). Collaborate with clients and department heads to prepare project plans.
Assist in preparing protocols and project reports as needed.
Provide status updates of ongoing projects.
Monitor SGS activities against quote scope.
Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items.
Ensure pricelists are maintained and accurate with regards to effort required for work.
Working with Lab Manager make sure that invoices are generated and sent upon completion of work.
Give clients technical support and advice where needed maintain high customer s...