Join a dynamic team as a Technical Analyst, ensuring the integrity and evolution of the Rail Traffic Control system. Provide critical support and maintain excellence in system operations while adhering to technical standards.
This Analyst role focuses on supporting the RTC system and coordinating with IT stakeholders. You will manage system configurations, troubleshoot issues, and participate in new system development. The role also includes automating support tasks and ensuring adherence to security standards across all operations.
Key Responsibilities:
• Maintain and support Train Dispatch Systems for smooth operations
• Configure, test, and install vendor system releases
• Troubleshoot system issues and conduct Root Cause Analysis
• Coordinate incident resolutions and ensure SLA compliance
• Create and manage comprehensive documentation for internal procedures
Requirements:
• Bachelor’s Degree in Computer Science or related field
• Experience in a 24/7 ...