Job Description

We are seeking a Bilingual Technical Support Engineer to join our Americas Support Team. This highly technical customer‑facing role goes beyond a typical entry‑level support position. You will work directly with enterprise clients, diagnosing complex issues in live fraud detection environments and partnering closely with engineering to deliver effective solutions.

You will provide technical support for multiple Featurespace products, including ARIC, deployed across both cloud and on‑premises infrastructures. Your work will help ensure mission‑critical systems remain reliable, high‑performing, and secure, protecting millions of payment transactions from fraud each day.

Starting on a fast‑track learning program, you will quickly develop your knowledge and skills in all areas of our products to facilitate involvement in customer deployments after installation, technical diagnosis of issues, shaping processes, and building tools to sp...