Determine the severity of an incident that has been raised by the business (per risk definition)
Ensure successful and timely restoration services of major incidents
Identity application related issues and determine the trends to avoid replication
Develop and drive SWOT opportunities for reoccurring incidents
Establish a proper issue detecting mechanism and build useful dashboards
Work in partnership with senior IT Subject matter experts and business counterparts to identify opportunities that drive business value and improve effectiveness
Establish and maintain timely communications with all stakeholders to ensure they are informed of service status
Manage stakeholder expectations and update people on progress or slippages
Host both technical and managerial conference calls, and facilitate effective incident management throughout the incident lifecyc...