Overview

Join us as a Workforce Management Team Manager in Woodbridge to enhance customer operations. Leverage your leadership traits to inspire teams and optimize service delivery. You will report to the Manager of Customer Operations Workforce Optimization and lead efforts in workforce management. This role encompasses forecasting and monitoring service levels while effectively engaging with workforce analysts and employees. Your ability to drive initiatives and manage day-to-day operations will be key to fostering a team-oriented setting.

Key Responsibilities

• Coach and mentor Intraday Coordinators and Analysts
• Monitor KPIs to ensure service level targets are achieved
• Facilitate effective communication across support teams
• Support compliance with labor agreements and practices
• Manage budget and financial planning in collaboration with Finance
• Lead a well-structured team focused on operational efficiency ...