Manage the employment status of call center associates and participate in the transfer, promotions or regularization of call center associates, which is necessary before any such employee-movement is made
Exercises independent judgment and discretion in the performance of the said main function as a means to implement management policies
Exercises authority to manage the employment status of a group of employees (firing, promotion, regularization, etc.) including identifying and addressing misconduct, policy and process violations of call center associates
Stay current on internal work processes, management policies and procedures and ensures implementation of the same Implement management policies
Support and manage the program together with other Team Leaders and Managers
Providing input into selecting, training, developing, and completing performance appraisal of work group(s) i...