Life, AD&D, short and long term disability insurance
Generous paid time off (PTO)
Recognition programs and service awards
401(k) with a company match
Employee assistance program, including identity theft protection and travel assistance
Employee discount programs
Key Responsibilities
Assist supervisor in assigning work-direction to team members
Assist with determining appropriate production methods and labor levels to meet service deliverables by understanding the impact of work flow on productions by meeting performance standards
Work and communicate with supervisor, team members and other departments to meet client SLA and Key Performance Indicators (KPI) as required
Responsible for training and coaching employees
Provide ongoing information to supervisor regarding team member performance and participate in performance discussions