Role Overview

We are looking for a strong people leader with a solid understanding of website production, creative workflows, and client service. The ideal candidate balances quality, efficiency, team development, and client experience in a fast‑moving environment.

Responsibilities

• Oversee day‑to‑day operations of the website production team, ensuring efficient workflow and adherence to established processes and deadlines.
• Manage a reduced portfolio of client accounts, delivering an exceptional client experience tailored to each individual and maintaining long‑lasting relationships.
• Support and oversee the maintenance of website products and associated processes.
• Contribute to strategic planning and direction of the department, aligning with company goals and fostering a culture of innovation and continuous improvement.
• Act as escalation point for complex client issues, provi...