Team Lead, Service Delivery
**Team Lead, Service Delivery - Bilingual**
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Team Lead working on-site in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees haves spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Mexico says it all!
**What You’ll Do**
Do you love leading? Looking for an opportunity to learn more about the industry and gain direct management experience? You'll motivate your team to make sure they're on track to meet both TTEC and client metric performance goals. You'll answer associate's questions, listen to, and guide them to resolve issues, and handle customer escalations while ensuring quality customer experience on every interaction as you're the first-line manager for your team.
You’ll report to the Manager, Service Delivery. We’re lookin...