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Team Lead Rider On Ground Ops

Hospitality Full Benefits Career Growth
Company

Delivery Hero

Location

dubai, United-Arab-Emirates

Posted

June 15, 2026

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Join our team and work where others vacation

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About This Opportunity

Whats on Your Plate
  • Lead and manage operations within the assigned city.
  • Oversee and direct the Rider Coordinator (RC) team ensuring effective management and support.
  • Monitor and optimize staffing levels across the city to meet operational needs.
  • Track order trends and recommend adjustments to forecasts for special events to ensure accuracy.
  • Optimize live operations to minimize order losses and improve efficiency.
  • Implement data‑driven strategies to enhance rider performance.
  • Ensure the city meets and maintains key performance indicators (KPIs).
  • Facilitate effective communication and coordination between the RC team and riders.
  • Conduct rider training sessions to enhance skills and performance.
  • Ensure compliance with company policies and regulations.
  • Keep the RC team motivated and aligned with business objectives.
  • Perform ad hoc tasks as requested by the line ma...