Job Description

In this role you will lead with exceptional customer service and innovative thinking. You will assist with staff escalations. You will be responsible for supporting day-to-day operations and monitoring workflows, focusing on maximizing productivity and ensuring quality outputs. You will also be responsible for training and development of new and existing team members. You will oversee reporting and metrics. You will be responsible for coordinating and collaborating with your peers and other teams across the organization.

We are looking for:

A full-time permanent Team Lead, Operations

Hours of Work

34-hour work week. Monday to Thursday: 8:00am to 4:00pm and Friday: 8:00am to 3:00pm. This is a hybrid role. Contributing to the rotating weekend on-call is required.

Reports to

Supervisor, Operations

Compensation

The salary for this role ranges from $50,000 to $61,500 per year, depending o...