Join Aecon as the Team Lead for IT Operations and drive the operational support across our various office locations. Your leadership will ensure seamless end-user services and effective incident management.
In the Team Lead, IT Operations role, you will oversee the daily IT support and operational performance while managing a dedicated team across multiple locations. You'll be responsible for escalating complex incidents, facilitating equipment management, and ensuring compliance with ITSM processes. Your insights will support continuous improvement in IT service delivery and support new technology initiatives.
Key Responsibilities:
• Oversee daily IT support operations across sites
• Mentor team members and manage workloads effectively
• Manage escalations for high-impact IT incidents
• Monitor adherence to ITSM and operational metrics
• Collaborate with stakeholders for smooth issue resolutions
Requirements:
• Education in Information Technology or equivale...