Description

We are seeking aCustomer Service Team Leadto join our dynamic team in Markham. In this role, you will act as a key facilitator, ensuring that our team delivers exceptional customer service in a fast-paced Contact Centre environment. You will play a critical role in supporting our customers and assisting Program delivery partners to achieve their goals.

As a Team Lead, you will also be responsible for fostering team member growth and effectiveness through leadership, coaching, motivation, and mentoring.

You will be accountable for: