Utilize KPIs to manage and track portfolio performance for the Account Management team and develop strategies to increase player retention.
Work closely with centrally created reports to identify and articulate trends or opportunities for improvement within your team’s portfolios.
Evaluate the growth and retention performance of player portfolios overseen by teams, identifying areas for improvement and growth opportunities.
Document trends impacting high‑value player churn or dissatisfaction, providing this insight to the wider business to identify and support opportunities for player experience improvements.
Leverage your advanced relationship‑building capabilities to support your team in making strategic decisions i...