Provide deep technical subject matter expertise/analysis or operational process support as a key resource/representative for the Global Operations and Business Services function
Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery
Lead work streams by acting as a project lead/subject matter expert for small-scale initiatives/projects in accordance with project management methodologies
Act as conduit/coordinator/facilitator bringing in appropriate partners/ expertise on key initiatives
Communicate project status and provide timely escalation of issues to senior management to ensure project objectives are met
Contribute to the identification, development and implementation of new products, operating workflow, additional services/products/applications and/or operational efficiencies