Join the Dayforce Tax Customer Support team and play a key role in delivering world‑class tax support for Dayforce, our award‑winning cloud‑based Human Capital Management platform that serves millions of workers globally.
What you’ll get to do
Provide front‑line payroll tax customer support via case management, phone, and virtual meetings.
Manage a portfolio of cases, delivering timely updates and ensuring resolution within established service levels.
Analyze payroll tax filings and related data to identify discrepancies, determine root causes, and implement accurate solutions.
Use strong analytical and problem‑solving skills to resolve complex tax issues while maintaining high customer satisfaction.
Collaborate cross‑functionally to address escalated or multi‑layered tax matters.
Support peak processing periods, including overtime during quarter‑end cycles as needed.