Drive innovation at Talencore as a Solution Architect in Contact Center AI modernization. This hybrid role in the Greater Toronto Area focuses on designing cloud-native solutions for enhanced customer interaction.
As part of a major initiative for a Canadian bank, you'll lead the architecture of CCaaS platforms and AI-enabled workflows. Your work will impact customer and agent experiences through scalable technical designs. Collaborate with multiple stakeholders to ensure secure and compliant architectural solutions.
Key Responsibilities:
• Design and oversee CCaaS and AI technology architecture
• Lead workshops with stakeholders to gather requirements
• Create and implement integration patterns for various platforms
• Assess and bridge gaps in current contact center systems
• Provide strategic architectural guidance to various teams
Requirements:
• Deep familiarity with platforms like NICE CXone, Five9
• Strong integration experience in cloud environments...