Become part of our dynamic team in Stony Plain as a Technical Support Specialist for Systems and SaaS solutions. This full-time, in-office position focuses on comprehensive client support and technical training.
In this role, you will be the technical backbone, assisting clients with fuel management systems through hands-on training and troubleshooting. This is a customer-centric position where you will engage directly with clients, enhancing their understanding and functionality of our software products. There are also avenues for advancement as your skills grow.
Key Responsibilities:
• Deliver excellent support through phone and email
• Guide clients in system setups and training
• Write and modify custom scripts for client needs
• Configure fuel management hardware and software
• Engage in after-hours support rotation every few weeks
Requirements:
• Foundational knowledge of C# .NET and MS SQL
• Basic networking knowledge required
• Problem-solving s...