Responsibilities

• Acts as the support contact for all business groups.


• Owns the escalation of incidents to resolutions including collaboration with internal and external resources.


• Develops and maintains strong customer focused relationships with all stakeholders.


• Resolves and completes assigned service incidents and requests.


• Creates and maintains technology documentation and processes for use by other team staff.


• Acts as the technical support contact for system administrators.


• Escalates through defined support channels.


• Participates in proof of concept for new applications.


• Other duties as required.