Become an integral part of the team as a Systems Administrator & Operations Support Specialist in Toronto. This onsite opportunity focuses on Microsoft Great Plains, Citrix, and service management processes.
Our client is looking for candidates with a robust background in client support and at least 2 years of experience. You will handle ticket triaging, prioritize support requests, and work closely with technical experts to resolve issues efficiently. Your contributions will drive improvements in service management and client satisfaction.
Key Responsibilities:
• Provide ongoing support through the Footprint system
• Efficiently prioritize support activities and urgent requests
• Collaborate with technical staff for issue resolution
• Triage and categorize tickets for better reporting
• Assist with client communications and troubleshooting
Requirements:
• Proficiency with Microsoft Great Plains 2016 and Citrix
• 2+ years in supporting remote client servic...