Transform user experiences as a System Support Specialist at Mackenzie Health, providing vital onsite technology support. Embrace a proactive approach from 6 AM to 8 PM across multiple locations.
This onsite role is integral to the Service Delivery team, ensuring exceptional IT service for all end users. You will be tasked with troubleshooting various IT systems, maintaining clinical workstations, and effectively communicating solutions to a diverse audience. Your role is essential in keeping operations running smoothly in a fast-paced healthcare environment.
Key Responsibilities: • Deliver high-quality IT hardware and software support • Manage troubleshooting of Windows systems and applications • Support a variety of devices including laptops and mobile tech • Maintain and troubleshoot clinical and point-of-care devices • Clearly communicate tech solutions to non-technical users