Provide onsite and desk side support services to end users.
Build, configure and troubleshoot Install “Gold” image on Customer Window PC,MAC devcie and laptop applications and hardware components.
Support meeting room environment and video conferencing.
Support printers, scanners, and other peripherals.
Support mobile devices, such as iPads, iPhones, and Android devices.
End-User Data back-up and restoration when required in the course of a service incident.
Smart hands support for data center equipment.
Replace defective components cards in data center equipment as advised by Tech Support ., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites.
Must have experience of using a Call Logging system.
Must have good working knowledge of Windows 7/10 and related Working knowledge of current and legacy hardware pl...