We are looking for a System Analyst – Genesys, telephony and CC for our growing team.
What you’ll do
Act as technical advisor for users, analyzing their needs and implementing processes and tools to ensure the smooth running and integrity of technology operations.
Provide specialized support for telephony infrastructures, including Genesys Cloud.
Track requests using the incident management tool and change control procedures to ensure complete problem resolution, reduce incidents and decrease recovery time.
Establish and maintain excellent collaborative relationships with other company departments.
Contribute to the creation of reference manuals for end‑users by writing process documentation to improve intervention efficiency and knowledge transfer.
Participate in training other team members and transferring specialized skills, as required.