System Administrator/SAN Support Analyst

We are currently looking for a System Administrator/SAN Support Analyst to support our client’s SAN Storage, Backup and virtualization environments.

Responsibilities

• Evaluate documented resolutions and analyze trends for ways to prevent future problems
• Alert management to emerging trends in incidents
• Liaise between resolver and other teams within the organization
• Provide server, storage and systems support to a diverse group of clients via phone, email or portal
• Diagnose and resolve problems and issues at a more advanced level with focus and attention to detail
• Provide suggestions for improving and assisting with documentation
• Prioritize problems; escalate high priority requests in a timely manner
• Develop an understanding of the customer’s environment and maintain technical knowledge
• Dispatch technical service regarding hardware problems
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