Responsibilities

• Install, monitor, upgrade and maintain operating systems.
• Install, monitor, upgrade and maintain hardware and software (e.g. virus detector software).
• Work with Business Analysts, Project Managers, Developers, and clients/stakeholders to maintain and improve software performance.
• Apply problem solving skills to troubleshoot and resolve technical problems.
• Ensure timely and reliable system administration procedures, including backup and recovery.
• Analyze system performance and recommend improvements.
• Provide support to end-users in a timely manner.
• Prepare and update an inventory of hardware and software.
• Identify sources of supply for computer parts.
• Write and edit standard operating procedures.
• Create and maintain network accounts.
• Provide network and Internet support to users in response to identified difficulties.

Mandatory Criteria <...