The System Administrator will provide Linux and Windows server and network support. Additional tasks will include maintaining systems, troubleshooting customer-related issues and assigned project work.

Requirements

• Monitoring managed customer equipment
• Take lead on Project work
• Managing & monitoring the ticketing system queue
• Providing remote troubleshooting and onsite troubleshooting as required
• Performing administrative tasks and troubleshooting for managed desktop clients
• Reviewing and analyzing logs such as security and maintenance log files
• Escalating to next level technical/vendor support as needed
• Proactively contacting customers when critical events require
• Strong communication skills – written and verbal
• Excellent customer service skills in person, over the phone and via email
• Strong multitasking, troubleshooting and analytical thinking skills
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