What will I be doing?

A Switchboard Telephonist accepts, delivers and responds to Guest and management messages, enquiries and emergencies, using knowledge of the hotel facilities, services, and the local vicinity to quickly respond to customers. They contribute to the first impressions of our Guests and must perform the following tasks to the highest standards.

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Accept and deliver all messages correctly and promptly for both Guests and management
• Ensure all wake‑up calls take place at the correct time
• Demonstrate knowledge of all hotel facilities and services, and use up‑selling techniques to promote these offerings when appropriate
• Handle emergency calls immediately and relay comprehensive and accurate information as required
• Demonstrate a high level of customer service at all times
• Comply with hotel security, fire regulations a...