Elevate guest experiences at Kananaskis Lodge in Alberta as a Switchboard Agent. Engage with visitors while managing calls and inquiries in a vibrant environment.
As a crucial member of the Rooms Division, the Switchboard Agent ensures top-notch guest satisfaction. This role emphasizes exceptional communication, multitasking, and a passion for creating memorable visits. You'll promote local attractions and manage room assignments to enhance each guest’s experience.
Key Responsibilities: • Manage internal and external phone calls professionally • Provide attentive and courteous guest service • Promote Kananaskis activities and the lodge • Build rapport with guests to understand their needs • Handle cash and billing inquiries from guests
Requirements: • Experience in Front Office or hospitality is advantageous • Degree or diploma in Hospitality Management preferred • Robust multitasking skills in high-...