Join Swissport as a Duty Manager and lead the Executive Lounge team in delivering top-notch customer service at the airport. Your managerial skills will help shape fantastic travel experiences.
In this role, you will report directly to the Lounge Manager and oversee daily operations of the Executive Lounge. Your focus will be on managing a team of Lounge Agents, conducting performance evaluations, and ensuring compliance with financial targets and safety standards. This position offers the opportunity to interact with international clientele in a fast-paced environment.
Key Responsibilities:
• Direct work assignments for Lounge Agents
• Complete and distribute daily operational reports
• Ensure compliance with financial KPIs and audit standards
• Coach and develop team members' skills
• Address and resolve customer service issues promptly
Requirements:
• 3 years’ experience in a supervisory role
• Strong problem-solving and management skills
• Excellent...