The Service Operation Manager is responsible for end‑to‑end management of Technical Service back‑office operations, ensuring operational excellence, customer satisfaction, and data‑driven decision‑making.
Backoffice Operations
Lead all Technical Service back‑office activities, ensuring effective and compliant execution of customer service request and work order management (from case opening to closure), field and depot engineer scheduling and resource planning, spare parts management (including consumption posting, traceability, and inventory reconciliation), and consistent compliance with service contracts, SLAs, and internal performance targets.
Business Intelligence, Data & Performance Management
Own the Service Operations BI and data governance framework.
Design, develop, and continuously improve operational and executive dashboards and standardized performance reports for local, regi...